Privacy Policy
1. Introduction
WazzCRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service at wazzcrm.online. Please read this policy carefully.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and password when you register
- Business Information: Business name, WhatsApp Business number, and related settings
- Conversation Data: WhatsApp messages and contact information synced through the WhatsApp Business API
- Usage Data: Pages visited, features used, and interaction logs within the platform
- Payment Information: Billing details processed securely through Razorpay (we do not store card numbers)
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the WazzCRM Service
- Process transactions and send related billing information
- Send service-related notifications and updates
- Respond to your support requests and inquiries
- Improve and personalize your experience on the platform
- Monitor and analyze usage to improve our Service
- Comply with legal obligations
4. WhatsApp Data
WazzCRM integrates with Meta's WhatsApp Business API. When you connect your WhatsApp Business account, we receive and store conversation data on your behalf. This data is stored securely and is only accessible to you and your authorized team members. We do not use your WhatsApp conversation data for advertising or share it with third parties, except as required to operate the Service.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in these circumstances:
- Service Providers: Trusted third parties who assist in operating our platform (e.g., Supabase for database, Vercel for hosting, Razorpay for payments)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfer: In connection with a merger, acquisition, or sale of assets
6. Data Storage and Security
Your data is stored on secure servers provided by Supabase, hosted in secure data centers. We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your account and conversation data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance reasons.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Export your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at wazzcrm@gmail.com.
9. Cookies
We use essential cookies to maintain your login session and platform functionality. We do not use advertising or tracking cookies. You can control cookie settings through your browser, though disabling essential cookies may affect the Service's functionality.
10. Children's Privacy
WazzCRM is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 wazzcrm@gmail.com
🌐 wazzcrm.online
🇮🇳 India